American Airlines has lost passenger cases containing equipment worth more than $70,000 and is still awaiting compensation

  • American Airlines lost baggage containing more than $70,000 worth of audio-visual equipment.

  • Regular traveler Ashkan Agassi told Insider he hadn’t “experienced something like this.”

  • The airline considered the cases lost but his claim for compensation was not resolved.

American Airlines lost a passenger’s baggage containing more than $70,000 worth of audio-visual equipment needed for an exhibition.

Ashkan Agassi, who is in first class on the airline’s frequent flyer program, was flying from Phoenix to Dallas on May 26. When he arrived, he waited for the two Pelican cases that contained the equipment but failed to arrive.

Once he realized his bags were overdue, Agassi told Insider, he filed a claim that “the value of the Pelican cases and their contents is over $100,000,” but was only able to submit receipts for $72,796.

See the insider for a copy of the lost baggage report, flight reservations, and equipment receipts.

Two days later, he called the baggage department and was told that they had been found in Dallas and would be “quickly taken to Long Beach” and delivered to his home. Agassi said the promised delivery never came.

“I called Central Baggage and contacted the agent who informed me that for some reason the file had been closed and the information given to me by the previous representative was incorrect – no baggage found.”

The agent, whose name was shared with Insider, reopened the lawsuit and said he would pursue the matter with Agassi.

It is AA’s policy to wait at least 30 days from first contact before conducting an investigation. At the end of June, Agassi continued, saying that he was frustrated by the lack of updates.

On July 5, he received an email stating that the baggage was deemed lost. The representative asked Agassi to send receipts for the equipment to finalize the claim and issue a payment. After doing that, he didn’t hear anything else.

His business insurance doesn’t cover the equipment because it was carried as passenger baggage rather than by a carrier.

Agassi concluded, “I spent tens of thousands of dollars with her [AA] and their partners annually. In my over 1.5 million miles of air travel, my luggage has been delayed or lost a few times, but I’ve never experienced anything like this.”

Insider contacted American Airlines for comment.

Read the original article on Business Insider

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